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Privacy Policy

Last Updated: February 12, 2026

Introduction

HEMMA Decks ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including through our SMS text messaging program.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

Request a quote or consultation
Fill out contact forms on our website
Opt-in to receive text messages or emails
Schedule an appointment
Engage our services
Communicate with us by phone, email, or text

This information may include:

Name
Email address
Mobile phone number
Mailing address
Property address (for project sites)
Payment information
Project details and preferences
Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type and version
Device information
Pages visited and time spent on pages
Referring website
Date and time of visit

SMS Text Message Information

When you opt-in to our SMS program, we collect and store:

Your mobile phone number
Date and time of consent
Consent type (transactional and/or marketing)
Text message history between you and HEMMA Decks
Opt-out requests and dates
Message delivery status

How We Use Your Information

We use the information we collect to:

Provide Services

Process and respond to your inquiries
Provide quotes and estimates
Schedule and manage appointments
Complete deck building projects
Process payments
Provide customer service and support

Communications

Send transactional messages (appointment reminders, project updates, quotes)
Send marketing messages (if you've opted in)
Respond to your questions and requests
Send important notices about our services
Request feedback and reviews

Business Operations

Improve our website and services
Analyze usage trends and preferences
Prevent fraud and enhance security
Comply with legal obligations
Maintain business records

SMS Text Messaging Privacy

Consent and Opt-In

We will only send you text messages after you have provided explicit consent by opting in through our website forms or other enrollment methods. Your consent is documented with a timestamp and stored securely.

Message Content and Frequency

We send two types of text messages:

Transactional Messages: Related to services you've requested (quotes, appointments, project updates)
Marketing Messages: Promotional content, offers, and tips (only if you've opted in separately)

Your SMS Privacy Rights

Your mobile number will not be sold, rented, or shared with third parties for their marketing purposes
You can opt-out at any time by texting STOP
You can request information about your stored data by contacting us
Message and data rates from your carrier may apply

SMS Data Retention

We retain your text message consent records and communication history for as long as you remain opted-in and for up to 3 years after opt-out for legal compliance and record-keeping purposes.

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

SMS messaging platform services (e.g., GoHighLevel, Twilio)
Payment processing
Website hosting and analytics
Email marketing
Customer relationship management

These service providers are contractually obligated to use your information only to provide services to us and to protect your information.

Legal Requirements

We may disclose your information when required by law, court order, or other legal process, or when we believe disclosure is necessary to:

Comply with legal obligations
Protect our rights, property, or safety
Protect the rights, property, or safety of others
Prevent fraud or illegal activity

Business Transfers

If HEMMA Decks is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data encryption
Secure server infrastructure
Access controls and authentication
Regular security assessments
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

Provide you with services
Comply with legal obligations
Resolve disputes
Enforce our agreements

Typically, we retain:

Active project data: Duration of project plus 7 years
SMS consent records: Duration of opt-in plus 3 years
Marketing communications data: Until you opt-out or request deletion
Financial records: As required by tax and accounting regulations

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

Correction

You have the right to request correction of inaccurate or incomplete personal information.

Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions.

Opt-Out

You can opt-out of:

SMS Messages: Reply STOP to any text message
Marketing Emails: Click unsubscribe in any marketing email
Marketing Communications: Contact us directly

Do Not Sell

We do not sell your personal information to third parties.

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to deletion of personal information
Right to non-discrimination for exercising your rights

We do not sell personal information. To exercise your CCPA rights, contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

For significant changes, we will provide additional notice by: